Booking Terms & Conditions

The Kenya Safari & Yoga Retreat · 8-13 October 2027 · Vizuri Limited

1. Who we are and what these terms cover

The Kenya Safari & Yoga Retreat is organised and sold by Vizuri Limited, a company registered in England and Wales (company number 15087684, registered office 30 Circus Mews, Bath BA1 2PW), trading as The Vizuri Method. In these terms "we", "us" and "our" mean Vizuri Limited. "You" and "your" mean the person who makes the booking and every person named on it.

Vizuri Limited is the sole organiser of this package. Robyn Blackmore delivers the yoga and sound element as part of the retreat programme. She is not a party to your contract and is not a co-organiser, and any claim arising from the retreat is made against Vizuri Limited.

This retreat is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. You benefit from all rights that apply to packages under those Regulations. Vizuri Limited is fully responsible for the proper performance of the travel services included in the package, and is required by law to have protection in place to refund your payments and, where transport is included, to repatriate you in the event of its insolvency. A summary of your rights under the Regulations is provided to you in a standard information form before you book, and forms part of these terms.

A contract between us is formed when we issue a written booking confirmation, not when you submit a booking form or make a payment. The person making the booking must be at least 18 and confirms that they have authority to accept these terms on behalf of everyone named on the booking.

By booking you confirm that you have read these terms, the retreat description on our website, and the pre-contract information provided to you, and that you accept them.

2. The retreat

The Kenya Safari & Yoga Retreat runs from 8 to 13 October 2027, five nights, at El Karama Lodge, Laikipia, Northern Kenya. The retreat begins on arrival at the lodge on 8 October and ends on departure from the lodge on 13 October.

Included in the price

• Five nights' accommodation at El Karama Lodge, including one night fly camping
• All meals during the retreat
• Soft drinks, and guest laundry
• Safari activities, including game drives, night drives and guided walking safaris
• Daily yoga and sound sessions with Robyn Blackmore, or another suitably qualified practitioner
• Coaching sessions with Gabriella Cronchey, or another suitably qualified practitioner
• Use of lodge facilities, including the pool and sauna
• Conservation fees
• Transfers from Nanyuki for guests arriving on scheduled flights, and from the designated conservancy airstrip for guests arriving by charter flight, at the times we specify

Not included in the price

• International flights to and from Kenya
• Internal flights to Nanyuki or the conservancy airstrip
• Alcoholic drinks
• Spa treatments and massages
• Horse riding, camel rides, farm visits, fishing and swimming in the river
• Excursions outside the conservancy
• Travel insurance, medical evacuation cover and flying doctor cover, all of which are compulsory (section 9)
• Kenyan electronic travel authorisation, visas, passport costs and any vaccinations
• Gratuities
• Transfers taken outside the times we specify, and any private transfer arranged for you
• Personal expenditure and anything else not listed as included

Activities arranged directly with the lodge

The lodge offers activities beyond those included in your price. These may include horse riding, camel rides, farm visits, fishing and swimming in the river. They do not form part of the package. If you choose to take part in any of them, you arrange and pay for them directly with the lodge, on the lodge's own terms, and you take part at your own risk. We do not organise, supervise, select or supply these activities, and they are not travel services for which we are responsible under these terms.

The lodge will ask you to sign its own registration form and liability waiver on arrival. That document is between you and the lodge. It does not affect our obligations to you under these terms or under the Package Travel and Linked Travel Arrangements Regulations 2018.

Group size

The retreat runs for a maximum of 12 guests. It requires a minimum of 8 paying guests to proceed; see section 6. The retreat is open to women aged 18 and over.

Accommodation and room sharing

The price quoted is per person based on two people sharing a twin or double room. Accommodation is offered in two tiers, priced separately in section 4: the Bandas and the Hobbit House in the main lodge, and the Nilotica Private House. We guarantee the tier you book and pay for. We cannot guarantee a particular cottage, bedroom or outlook within that tier.

Single occupancy is available for the supplement set out in section 4, subject to availability. The number of single rooms is limited by the number of cottages, so it is allocated in the order bookings are confirmed. If you book as a single traveller without paying the supplement, you will share a twin or double room with another guest.

If the tier you have booked becomes unavailable for reasons outside our control, we will offer you accommodation of equivalent or higher standard, or a refund of the difference in price.

The programme

The daily programme, including the order of activities, the timing of game drives and the night on which fly camping takes place, is indicative. It may change to suit weather, wildlife, guest welfare, operational requirements at the lodge or the instructions of our guides. Changes of this kind are not significant changes within the meaning of section 6.

3. Booking and payment

How to book

You register your interest, we send you the full retreat details and these terms, and you complete a booking form. Your booking is accepted only when we send you a written booking confirmation. If we cannot accept your booking we will tell you and refund any money you have paid in full.

Deposit

A deposit of £1,000 per person is payable when you book. The deposit forms part of the total price and is non-refundable except where these terms or the law say otherwise, in particular where we cancel the retreat (section 6).

Balance

The balance of the price is due 90 days before departure, which for the 2027 retreat is 10 July 2027. We will send you a reminder, but payment is due on that date whether or not a reminder reaches you.

Bookings made within 90 days of departure

If you book within 90 days of departure, the full price is payable at the time of booking.

Late or non-payment

If we do not receive the balance by the due date we will contact you. If payment remains outstanding 14 days after the due date we may treat your booking as cancelled by you, and the cancellation charges in section 5 will apply from the original due date.

How to pay

Your payments are not made to us directly. They are made through our protected payment provider, Repayd, and held under the insolvency protection arrangements described in section 7. We will send you payment instructions with your invoice. Payment is by bank transfer or card. We do not accept cash.

Payments appear on your bank or card statement as a reference beginning "tmtprotects.me" rather than as Vizuri Limited. This is normal and is how your protection is recorded.

Any bank charges or currency conversion costs are yours to pay. All prices are in pounds sterling and all payments must be made in pounds sterling.

Where your money is held

All payments you make are held in accordance with the insolvency protection arrangements described in section 7 until the retreat has taken place.

4. Price and price changes

The price

Prices are per person and are confirmed to you in writing at the time of booking. The price in your booking confirmation is the price you pay, subject only to the limited right of revision below.

Prices exclude international flights and everything else listed as not included in section 2.

Our right to revise the price

We may increase the price after booking only for the following reasons, each of which is permitted by the Package Travel and Linked Travel Arrangements Regulations 2018:

• a change in the price of passenger transport resulting from the cost of fuel or other power sources;
• a change in the level of taxes or fees imposed by a third party not directly involved in the performance of the package, including tourist taxes, landing taxes, conservation fees, bed-night levies and embarkation or disembarkation fees at ports and airports; or
• a change in the exchange rate between pounds sterling and United States dollars relevant to the package.

Any increase will be calculated by reference to the actual change in that cost and will be notified to you clearly and comprehensibly, with an explanation of the calculation, at least 20 days before departure. We will not increase the price within 20 days of departure for any reason.

If the increase exceeds 8% of the total price, you may accept it, accept a substitute package where we offer one, or cancel the booking and receive a full refund of everything you have paid, paid within 14 days. You must tell us which within the period we specify when we notify you, which will be reasonable.

Our obligation to reduce the price

If any of the three costs above falls after you book, you are entitled to a corresponding reduction in the price. We may deduct our reasonable administrative expenses from any refund due, and we will provide evidence of those expenses if you ask.

Errors

We reserve the right to correct an obvious error in an advertised or quoted price before your booking is confirmed. If a price is wrong on our website or in correspondence and the error is one you could reasonably have recognised, we will tell you as soon as we notice and you may confirm at the corrected price or cancel with a full refund.

5. Changes and cancellation by you

Cancelling your booking

You may cancel at any time before departure. Cancellation takes effect on the day we receive written notice from the person who made the booking, at retreats@thevizurimethod.com. Because we commit to the lodge well in advance and the retreat runs for a small group, the following charges apply.

These charges reflect the costs we incur and the likelihood of reselling your place at that point. If we are able to resell your place, we will refund you anything we recover above our actual costs and losses.

If one member of a shared room cancels and the other travels, the remaining guest becomes liable for the single supplement unless we can pair them with another guest.

Transferring your booking to someone else

You may transfer your booking to another person who meets all the conditions of the package, provided you give us written notice at least 7 days before departure. The person transferring and the person taking over are jointly liable for the balance of the price and for any additional fees, charges or costs arising from the transfer. We will tell you what those costs are and provide evidence of them. Transfers are subject to the lodge and any airline or transport provider accepting the change, and flights booked by you separately may not be transferable at all.

Changing your booking

If you want to change your room type, dates or any other detail, tell us in writing and we will do what we reasonably can. Changes depend on availability and on what the lodge will accept, and you will be responsible for any additional cost. A request to change the departure date is treated as a cancellation and rebooking, and the charges above apply.

Cancelling because of unavoidable and extraordinary circumstances

You may cancel without paying a cancellation charge if unavoidable and extraordinary circumstances occur at or in the immediate vicinity of the destination which significantly affect the performance of the package, or which significantly affect the carriage of passengers to the destination. In that case you receive a full refund of all payments made, within 14 days, but no additional compensation.

This right is narrow and is judged objectively. It does not cover a change in your personal circumstances, a change of mind, illness, a work commitment, a family event, a missed flight, or your own unwillingness to travel where travel remains possible. That is what your travel insurance is for (section 9).

6. Changes and cancellation by us

Minor changes

We may make minor changes to the package before departure without your agreement, and will tell you clearly if we do. A change to the daily programme, the order or timing of activities, the night on which fly camping takes place, the identity of a guide, a change of room within the lodge to one of equivalent standard, and the substitution of a suitably qualified practitioner to deliver the yoga, sound or coaching sessions, are all minor changes.

Significant changes

If we are constrained by circumstances beyond our control to alter any of the main characteristics of the travel services significantly, or we cannot meet a special requirement we have accepted, or we propose to raise the price by more than 8%, we will tell you without delay and give you a reasonable period in which to choose to:

• accept the proposed change;
• accept a substitute package of equivalent or higher quality if we offer one, or of lower quality with an appropriate price reduction; or
• cancel the contract and receive a full refund of all payments made, within 14 days.

If you do not reply within the period we specify, the contract is terminated and you receive a full refund within 14 days. Where the change results in a package of lower quality or cost, you are also entitled to an appropriate price reduction. Depending on the circumstances, you may also be entitled to compensation, except where the change arises from unavoidable and extraordinary circumstances.

Cancellation for insufficient numbers

This retreat requires a minimum of 8 paying guests to proceed. If fewer than that number have booked, we may cancel the retreat and terminate the contract. We will notify you of cancellation on this ground no later than 90 days before departure (10 July 2027 for the 2027 retreat).

If we cancel on this ground you receive a full refund of all payments made, within 14 days, but no compensation. We will not cancel on this ground after the deadline above.

Cancellation for unavoidable and extraordinary circumstances

We may cancel the retreat and terminate the contract if we are prevented from performing it because of unavoidable and extraordinary circumstances, and we notify you without undue delay before departure. In that case you receive a full refund of all payments made, within 14 days, but no compensation.

Unavoidable and extraordinary circumstances means a situation beyond our control the consequences of which could not have been avoided even if all reasonable measures had been taken. It includes war, civil unrest, terrorism, serious security problems at the destination, significant risks to human health such as a serious disease outbreak, natural disaster, fire, flood, drought, extreme weather, the closure of airspace or borders, and government travel restrictions.

Refunds

Where a refund is due under this section it is made in full, to the payment method you used, within 14 days of the contract being terminated. No deduction is made for our costs.

7. Insolvency protection

Vizuri Limited provides security for the refund of all money you pay to us, and for your repatriation where transport is included in the package, in the event of our insolvency. This protection is required by regulation 19 of the Package Travel and Linked Travel Arrangements Regulations 2018.

Our insolvency protection is provided by Trust My Travel Limited, trading as Repayd (registered in England, company number 07686704), of The Cedars, New Road, Ryhall, Rutland PE9 4HL. Your payments are held on trust and released only in accordance with that arrangement.

If travel services are not performed because of our insolvency, you may contact that provider directly:

• Trust My Travel Limited, trading as Repayd
• Telephone: +44 1780 679894, Monday to Friday, 9am to 5pm
• Online: trustprotects.me, where you can verify your payment directly
• Address: The Cedars, New Road, Ryhall, Rutland PE9 4HL

This protection covers your payments to Vizuri Limited for this package. It does not cover flights or other arrangements you book yourself with a third party, which have their own protection or none depending on how they are bought.

We will confirm the details of this protection to you in writing before you pay anything, and we will not accept a deposit until it is in place.

8. Your responsibilities before travel

Passports and entry requirements

You are responsible for ensuring that you hold a valid passport and all documents required for entry to Kenya. At the time of writing, British citizens need a passport valid for at least six months beyond the date of entry, with at least two blank pages, and an approved Electronic Travel Authorisation obtained in advance. Requirements change, and requirements differ for other nationalities. Check the UK Foreign, Commonwealth and Development Office travel advice for Kenya and the Kenyan government's own guidance before you travel, and again close to departure.

If you are refused entry to Kenya, or cannot travel because your documents are not in order, we are not liable and no refund is due.

Health requirements

You are responsible for checking and meeting the health and vaccination requirements for Kenya, including any certificate required on entry, and for taking appropriate malaria precautions. Speak to your GP or a travel clinic well in advance. We cannot give medical advice.

Names on your booking

The names you give us must match your passport exactly. You must tell us immediately if any name, passport detail or contact detail changes. Costs arising from incorrect details you have supplied are yours to pay.

Flights and connections

International and internal flights are not included and are yours to book. We will tell you the arrival and departure windows the transfers are built around before you book your flights. Book flights that fall inside those windows, and tell us your flight details as soon as you have them.

We strongly recommend you do not book non-refundable or non-changeable flights until the retreat is confirmed to run, which happens once minimum numbers are reached and no later than the deadline in section 6. If you book flights before that point and we later cancel for insufficient numbers, we will refund what you paid us but we are not responsible for the cost of your flights.

If you miss a transfer because your flight is delayed, cancelled or rescheduled, we will help you make alternative arrangements but the cost is yours. A claim for a delayed or cancelled flight lies against the airline or your insurer, not against us.

Arrival and departure

Transfers run at set times on 8 and 13 October 2027. If you arrive early, depart late, or want a transfer outside those times, we will help you arrange it at your own cost.

9. Insurance

Comprehensive travel insurance is a condition of booking. You must take it out at the time you pay your deposit, so that you are covered for cancellation from that point onwards.

Medical evacuation cover is compulsory and non-negotiable. El Karama Lodge requires it and has confirmed in writing that guests without it will not be accepted. The lodge is remote and the nearest hospital is a considerable distance away. Without this cover you will not be permitted to join the retreat and no refund will be due.

Flying doctor cover. Separately from your travel insurance, the lodge requires every guest to hold flying doctor cover with AMREF or Rescue. You can arrange this yourself, or we can arrange it for you for an additional US$30 per person, added to your invoice. Tell us which you would prefer when you book. If you arrange it yourself, we will ask for evidence of it before departure.

Your policy must cover, as a minimum:

• Cancellation and curtailment, to at least the full cost of the retreat and your flights
• Emergency medical treatment and repatriation to the UK
• Air ambulance and medical evacuation from a remote location in Kenya
• Your personal belongings and travel documents
• Participation in the activities on this retreat, including game drives, walking safaris, fly camping and yoga
• Any pre-existing medical condition you have, declared to your insurer

We will ask you for your insurer's name, your policy number and your insurer's 24-hour emergency contact number before departure, and we may ask to see the policy. If you do not provide these we may treat your booking as cancelled by you, with the charges in section 5 applying.

Some policies exclude walking safaris, open vehicles, camping in the bush or travel to areas subject to Foreign Office advice. Check these specifically. We are not responsible for gaps in your cover, and holding insurance does not reduce your liability to us or ours to you under these terms.

10. Health, fitness and participation

Health declaration

Before departure you must complete the health declaration we send you, telling us about any medical condition, injury, allergy, dietary requirement, medication, mobility limitation or mental health condition that could affect your participation or that we or our suppliers may need to know about in an emergency. You must also tell us of any change between booking and departure.

We treat this information in confidence and share it only with those who need it, such as the lodge, a guide, a medical provider or your insurer in an emergency (section 17).

If you do not disclose something material, and it then affects your participation, our ability to look after you, or the retreat for others, we may decline to carry you or may end your participation under section 13, and no refund will be due.

Fitness to take part

The retreat involves walking on uneven ground at altitude, long periods in an open vehicle on rough tracks, early starts, heat, dust and one night camping with basic facilities. You must be in good enough general health to take part. If you are unsure, talk to your GP before booking.

We are not a medical provider and we cannot assess your fitness for you. Accepting your booking is not a statement that the retreat is suitable for you.

Yoga and physical activity

Yoga, movement and sound sessions are optional. You take part at your own risk and are responsible for working within your own limits, for stopping if something hurts, and for telling the teacher before a session about any injury, condition or pregnancy. Instructions and adjustments are offered as guidance, not as treatment, and you are free to decline any of them.

Pregnancy

Tell us at booking, or as soon as you know, if you are or become pregnant. Yellow fever vaccination, malaria prophylaxis, remote travel and some activities carry particular considerations in pregnancy, and the lodge and your insurer may apply their own restrictions. We will discuss your options with you, but we cannot advise you medically and we may be unable to carry you.

Medication and allergies

Bring enough of any prescribed medication for the whole trip, in its original packaging, plus a copy of the prescription, and keep it in your hand luggage. If you carry adrenaline auto-injectors or similar, bring two and tell us.

The lodge will do its best to meet dietary requirements, including vegan and gluten-free, with advance notice. We must receive your requirements at least 60 days before departure. The kitchen is remote and supplies are limited, so we cannot guarantee that a severe allergy can be catered for safely, and we will tell you honestly if we do not think it can be.

Alcohol

Alcoholic drinks are not included and are paid for directly at the lodge.

11. The coaching element

Coaching sessions are led by Gabriella Cronchey and form part of the retreat programme. They are optional.

Coaching is not therapy, counselling, psychotherapy, psychiatric treatment, medical advice, legal advice or financial advice, and it is not a substitute for any of them. Gabriella is not a licensed medical practitioner, psychologist or therapist, and nothing said during the retreat should be treated as a diagnosis or as clinical treatment. If you are receiving treatment for a mental health condition, continue it and consult your practitioner before taking part.

We make no promise or guarantee about any outcome, result or change in your circumstances arising from the coaching, and no statement made before or during the retreat should be read as one. What you do with the sessions, and any decision you make during or after the retreat about your work, your relationships, your finances or anything else, is yours alone and at your own risk.

We may decline to carry you, or end your participation in the coaching element, if in our reasonable judgement taking part would not be in your interest or in the interest of the group.

Confidentiality

Group sessions depend on everyone being able to speak freely. You agree not to repeat outside the group anything another guest shares during the retreat, and not to record any session. We will keep what you share confidential, except where we reasonably believe there is a risk of serious harm to you or to someone else, or where we are required to disclose by law.

12. Safari, wildlife and the remote setting

Wild animals

El Karama is a working conservancy with free-roaming wild animals, including elephant, buffalo, lion, leopard and hippo. Wild animals are unpredictable. Being near them carries risk of injury or death, and that risk cannot be eliminated.

You must follow the instructions of your guide, the lodge staff and us at all times, without argument, including instructions about leaving a vehicle, moving around camp after dark, distances from animals and where you may and may not walk. Guides have absolute discretion over the conduct of game drives, walks and fly camping, and may shorten, alter or abandon an activity for safety reasons.

If you ignore a safety instruction you may be removed from an activity or from the retreat under section 13, and we are not liable for the consequences.

No guarantee of sightings

Wildlife sightings cannot be guaranteed. The animals shown in our marketing are examples of what lives on or near the conservancy, not a promise of what you will see. Not seeing a particular animal is not a failure to perform the contract and does not entitle you to a refund or price reduction.

Fly camping

One night is spent fly camping away from the main lodge. Facilities are simple, there is no electricity or running water as at the lodge, and you sleep under canvas in the bush. It can be cold at night. Fly camping may be moved or cancelled at short notice because of weather, animal movements or operational reasons, in which case you stay at the lodge instead. That is a minor change under section 6.

The remote location

The lodge is remote. Medical facilities are limited, evacuation takes time, mobile signal is intermittent and there is no reliable internet. Power is solar. If you need to be contactable or require reliable connectivity, this retreat is not suitable for you.

If you fall ill or are injured, we will help you get appropriate assistance, but the cost of medical treatment, evacuation, repatriation and any extra accommodation is yours and is what your insurance is for.

Age

The retreat is for women aged 18 and over. We do not accept bookings for children.

Personal belongings

You are responsible for your own belongings. The lodge provides a safe. We are not liable for loss, theft or damage to personal property except where it results from our own failure to perform the contract.

13. Behaviour and our right to end your participation

This is a small group living closely together in a remote place. You agree to behave in a way that does not cause distress, danger, damage or annoyance to other guests, to us, to lodge staff, to guides or to anyone else. You agree to follow the lodge's own rules and the conservancy's rules, and the laws of Kenya.

We may end your participation immediately, without refund, if in our reasonable opinion your behaviour:

• puts your safety or anyone else's at risk, including by ignoring a guide's instruction;
• is abusive, threatening, discriminatory or harassing;
• causes serious damage to property;
• involves illegal drugs, or alcohol consumption to a degree that affects your safety or the retreat;
• is likely to cause material damage to our relationship with the lodge or our other suppliers; or
• materially spoils the retreat for other guests.

If we end your participation, our responsibility to you ends. You will be responsible for your own onward travel, accommodation and repatriation and for the cost of them, you will not be due any refund, and we may recover from you any cost we incur as a result, including compensation payable to the lodge or to other guests.

The lodge has its own right to refuse or remove a guest. If it exercises that right, the consequences above apply equally.

You are responsible for any damage or loss you cause at the lodge or in a vehicle, and you must pay for it on the spot.

14. Our liability

What we are responsible for

We are responsible for the proper performance of all the travel services included in the package, whether we perform them ourselves or they are performed by a supplier such as the lodge, a guide or a transfer operator.

If a travel service is not performed in accordance with the contract, you are entitled to have it put right within a reasonable period, unless that is impossible or involves disproportionate cost. If it is not put right, you may be entitled to an appropriate price reduction and, where you have suffered damage, to compensation without undue delay.

What we are not responsible for

We are not liable, and no price reduction or compensation is due, where the lack of conformity is:

• attributable to you;
• attributable to a third party unconnected with the provision of the travel services and is unforeseeable and unavoidable; or
• due to unavoidable and extraordinary circumstances.

We are not responsible for arrangements you make yourself that do not form part of the package, including international and internal flights, accommodation before or after the retreat, optional excursions bought locally and paid for directly, spa treatments, horse riding, or any extension such as a stay at Manda Bay. Where we help you arrange something of that kind we act as agent only, and your contract is with that supplier on their terms.

Limits on our liability

Where our liability arises in connection with carriage by air, sea or rail, or with hotel accommodation, it is limited in the way the relevant international convention allows, including the Montreal Convention, the Athens Convention and the Paris Convention. We are entitled to rely on all the limits and defences in those conventions as if they applied directly.

In all other cases, and except for personal injury or death, our liability to you is limited to three times the total price you paid, unless a lower limit applies under a convention.

Compensation for damage is not limited or excluded where the damage results from personal injury, or from our intentional act or negligence.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.

Double recovery

If you receive compensation or a price reduction from us, and also recover from a carrier, a supplier, your insurer or anyone else in respect of the same loss, the amounts are deducted from one another so that you are not compensated twice. You must assign to us any rights you have against a third party in respect of a loss we have compensated you for, and give us reasonable help in pursuing them.

15. If something goes wrong

Tell us at the time

If you find that any travel service is not being performed in accordance with the contract, you must tell us without undue delay, while you are still on the retreat, so that we have the chance to put it right. Tell Gabriella or Robyn in person, or the lodge management if neither is available.

If you do not tell us at the time, and we are therefore deprived of the chance to resolve it, that may be taken into account in assessing any price reduction or compensation due.

Complaints after the retreat

If the matter is not resolved on the retreat, write to us at retreats@thevizurimethod.com within 28 days of returning, setting out what happened, when you raised it and what you are asking for. We will acknowledge within 7 days and give a substantive reply within 28 days.

Assistance

If you are in difficulty during the retreat, we will give you appropriate assistance without undue delay. That includes providing information on health services, local authorities and consular assistance, helping you make distance communications, and helping you find alternative travel arrangements. Where the difficulty is caused intentionally or through your own negligence, we may charge a reasonable fee for that assistance, which will not exceed the cost we actually incur.

Alternative dispute resolution

If we cannot resolve your complaint between us, you may be able to use an alternative dispute resolution scheme. This does not affect your right to take court proceedings.

16. Photography and marketing

We take photographs and video during the retreat and may use them to promote future retreats and our businesses, on our websites, on social media and in other marketing.

You may opt out at any time, before or during the retreat, by telling us in writing or in person. There is no disadvantage to opting out and you do not need to give a reason. If you opt out we will not use identifiable images of you, and we will remove images already published as soon as we reasonably can.

You agree not to photograph or film another guest without her consent, and not to post images of other guests on social media without their consent. You agree not to record coaching or yoga sessions.

If you post about the retreat, please respect what other guests have shared.

17. Data protection

Vizuri Limited is the data controller for the personal information you give us. We use it to take and administer your booking, to run the retreat, and to keep you informed about it.

We collect your name, contact details, passport details, date of birth, emergency contact, insurance details, dietary requirements and the health information you give us on the health declaration. Health information is special category data and we handle it with particular care.

We share your information with those who need it to deliver the retreat: El Karama Lodge, transfer and activity providers, Robyn Blackmore for the purpose of delivering the yoga programme, our insurers and our insolvency protection provider. In a medical emergency we may share relevant health information with medical providers, your emergency contact and your insurer. Some of these recipients are in Kenya, which is outside the UK, and we put appropriate safeguards in place for that transfer.

We keep your booking information for seven years after the retreat for accounting and legal purposes, and your health information only as long as needed to deliver the retreat safely.

We will not add you to any marketing list unless you ask us to, and you can unsubscribe at any time.

You have the right to see what we hold about you, to have it corrected, to object to how we use it and, in some circumstances, to have it erased. Write to retreats@thevizurimethod.com. You can also complain to the Information Commissioner's Office at ico.org.uk.

Our full privacy notice is on our privacy policy page.

18. General

Governing law. These terms and your contract with us are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you live in Scotland or Northern Ireland you may bring proceedings in your own country.

How we contact you. We write to the email address given by the person who made the booking. That person is responsible for passing information on to everyone else named on the booking. Tell us immediately if your email address changes.

Changes to these terms. The terms that apply to your booking are those in force when we issue your booking confirmation. We will not change them afterwards except where we are required to by law, or where you agree.

Severability. If any part of these terms is found to be unlawful or unenforceable, the rest continues to apply.

Entire agreement. Your contract consists of these terms, the pre-contract information we gave you, the retreat description current at the time of booking, and your booking confirmation. Nothing said in conversation, in a DM, on social media or in marketing material forms part of the contract unless it is confirmed in writing in one of those documents.

No waiver. If we do not enforce a right under these terms on one occasion, that does not prevent us from enforcing it later.

Your statutory rights. Nothing in these terms affects your statutory rights, including your rights under the Package Travel and Linked Travel Arrangements Regulations 2018.

Contact. Vizuri Limited, 30 Circus Mews, Bath BA1 2PW. Email: retreats@thevizurimethod.com. While the retreat is running, and from 48 hours before it begins, you can reach us at any hour on +254 734 750774 (Gabriella Cronchey, in Kenya), +44 7867 812051 (Gabriella Cronchey, UK) or +44 7930 567360 (Robyn Blackmore).